Announcements

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[SOLVED] Connectivity issues affecting Orlando DC

Sunday, June 30, 2019


Sunday, 30 June 2019, 20:38 - we have been made aware of our or1/or5 servers at this location having connectivity issues. We are working with the datacenter to resolve.




[SOLVED] Connectivity issues affecting Orlando DC

Monday, May 13, 2019


Monday, 13 May 2019, 01:28  -- We've been made aware of a connectivity event affecting all services in the Orlando location. We've gotten in touch with the DC and are working to remediate. Further updates will be posted to this issue as they become available. Monday, 13 May 2019, 02:20 -- Connectivity restored, we are awaiting official RFO from our upstream.

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[SOLVED] Connectivity issues affecting Orlando DC

Wednesday, May 8, 2019


Wednesday, 08 May 2019, 03:41 - We've been made aware of a connectivity event affecting all services in the Orlando location. We've gotten in touch with the DC and are working to remediate. Further updates will be posted to this issue as they become available. Wednesday, 08 May 2019, 4:51 - Connectivity is now restored as of 30 minutes ago. We are awaiting official RFO from our upstream.

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[SOLVED] Connectivity issues affecting Orlando DC

Thursday, March 7, 2019


Thursday, 07 March 2019, 22:00 -- We've been made aware of a connectivity event affecting all services in the Orlando location. We've gotten in touch with the DC and are working to remediate. Further updates will be posted to this issue as they become available. Thursday, 07 March 2019, 23:28 -- All connectivity is now restored. Pending RFO from our upstream.

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[SOLVED] Connectivity issues affecting Orlando DC

Thursday, February 28, 2019


Thursday, 28 February 2019, 17:30 - Large scale packet loss seems to be affecting our Orlando location at this moment. We've reached out to the datacenter to look into it. Thursday, 28 February 2019, 17:45 - Our datacenter has confirmed that this was due to an incoming DDoS attack on their infrastructure unrelated to us. All services should now be behaving as expected.

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[SOLVED] UK location emergency PDU maintenance

Wednesday, February 6, 2019


Due to a potential PDU issue in our UK cabinet, our DC is going to perform a PDU swap. During this time uk2 node is going to be offline for a 20-30 min period. The maintenance is going to take place at Thursday February 7th, 2019 @ 5:00PM CST. We are sorry for the inconvenience caused due to this.




[SOLVED] Connectivity issues affecting the UK DC

Friday, February 1, 2019


Friday, 01 February 2019, 20:04: We've detected connectivity issues affecting our UK nodes, we're currently investigating. Will keep you posted. Friday, 01 February 2019, 23:46: Services seem to be back online. We'll continue observing the situation and monitoring the nodes.




[SOLVED] Slowness on or4 node

Friday, November 16, 2018


We are experiencing a slowness on or4 node in Orlando and our technicians are currently attending the issue.




[SOLVED] EMERGENCY reboot for or4 server

Wednesday, November 14, 2018


Wednesday, 14 November 2018, 07:59 - we're rebooting our OR4 winity server to resolve the contention issues. We apologize for the short notice but are committed to resolving this issue. We'll update this announcement as the situation progresses.  Wednesday, 14 November 2018, 09:08 - this situation remains under investigation.  Wednesday, 14 November 2018, 09:50 - Issue appears to be...

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[SOLVED] Intermittent connectivity affecting all Dallas nodes

Thursday, September 27, 2018


Thursday, 27 September 2018, 18:24 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them. Thursday, 27 September 2018, 18:33 - Our provider has confirmed that this was a misconfigured network-wide-filter applied on our upstream port(s). The rogue change has now been rolled back, services are...

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