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[SOLVED] Connectivity issues affecting Orlando DC

Thursday, March 7, 2019

Thursday, 07 March 2019, 22:00 -- We've been made aware of a connectivity event affecting all services in the Orlando location. We've gotten in touch with the DC and are working to remediate. Further updates will be posted to this issue as they become available. Thursday, 07 March 2019, 23:28 -- All connectivity is now restored. Pending RFO from our upstream.

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[SOLVED] Connectivity issues affecting Orlando DC

Thursday, February 28, 2019

Thursday, 28 February 2019, 17:30 - Large scale packet loss seems to be affecting our Orlando location at this moment. We've reached out to the datacenter to look into it. Thursday, 28 February 2019, 17:45 - Our datacenter has confirmed that this was due to an incoming DDoS attack on their infrastructure unrelated to us. All services should now be behaving as expected.

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[SOLVED] UK location emergency PDU maintenance

Wednesday, February 6, 2019

Due to a potential PDU issue in our UK cabinet, our DC is going to perform a PDU swap. During this time uk2 node is going to be offline for a 20-30 min period. The maintenance is going to take place at Thursday February 7th, 2019 @ 5:00PM CST. We are sorry for the inconvenience caused due to this.

[SOLVED] Connectivity issues affecting the UK DC

Friday, February 1, 2019

Friday, 01 February 2019, 20:04: We've detected connectivity issues affecting our UK nodes, we're currently investigating. Will keep you posted. Friday, 01 February 2019, 23:46: Services seem to be back online. We'll continue observing the situation and monitoring the nodes.

[SOLVED] Slowness on or4 node

Friday, November 16, 2018

We are experiencing a slowness on or4 node in Orlando and our technicians are currently attending the issue.

[SOLVED] EMERGENCY reboot for or4 server

Wednesday, November 14, 2018

Wednesday, 14 November 2018, 07:59 - we're rebooting our OR4 winity server to resolve the contention issues. We apologize for the short notice but are committed to resolving this issue. We'll update this announcement as the situation progresses.  Wednesday, 14 November 2018, 09:08 - this situation remains under investigation.  Wednesday, 14 November 2018, 09:50 - Issue appears to be...

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[SOLVED] Intermittent connectivity affecting all Dallas nodes

Thursday, September 27, 2018

Thursday, 27 September 2018, 18:24 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them. Thursday, 27 September 2018, 18:33 - Our provider has confirmed that this was a misconfigured network-wide-filter applied on our upstream port(s). The rogue change has now been rolled back, services are...

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[SOLVED] EMERGENCY maintenance for uk2

Thursday, August 23, 2018

23 August 2018, 14:51 - Our datacenter has notified us of an emergency power maintenance being performed in the rack for the which necessitates powering down the server temporarily. We're saving the state of your VPS in advance of shutting them down and we will update this announcement when the action is complete. We apologize for the very short notice on this maintenance.  23...

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[SOLVED] or3 availability

Monday, February 26, 2018

Monday, 26 February 2018, 03:12 - It has been brought to our attention that or3 node is experiencing availability problems. Relevant personnel at the datacenter have been alerted and we're awaiting resolution. We do not have a specific ETA at this stage. Monday, 26 February 2018, 10:17 - the following notification has been sent to all affected users, providing a timeline of events:...

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[SOLVED] uk2 Power maintenance

Friday, February 2, 2018

We have been recently notified about an emergency maintenance to be carried out on the rack which hosts our uk2 node in the UK. Our datacenter has let us know that the PDU (Power Distribution Unit) on the rack has started to show signs of potential failure in the near future. As the PDU may fail at any time at this point, they are going to proactively replace it to avoid extended...

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