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[SOLVED] UK (Maidenhead) connectivity issues

Thursday, March 25, 2021

Thursday, 25 March 2021, 16:30 - We've received reports of heightened packet loss / loss of connectivity from customers in our UK (Maidenhead) location. The DC has been notified and is currently working on it. An ETA is not available, but we hope to restore connectivity ASAP. Thursday, 25 March 2021, 18:41 - The DC has notified us that they've got this under control now, it was due to a large...

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[SOLVED] East coast connectivity issues over Level 3

Sunday, August 30, 2020

Sunday, 30 August 2020, 08:29 - we are aware of connectivity issues over Level 3 / Centurylink that may be causing connectivity issues for your VPS on the east coast having an effect on numerous customers beyond ourselves. https://puck.nether.net/pipermail/outages/2020-August/013188.html https://puck.nether.net/pipermail/outages/2020-August/013191.html...

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[SOLVED] UK location emergency PDU maintenance

Saturday, August 31, 2019

We have been recently notified about an emergency maintenance to be carried out on the rack which hosts our uk3 node in the UK. Our datacenter has let us know that the PDU (Power Distribution Unit) on the rack has started to show signs of potential failure in the near future. As the PDU may fail at any time at this point, they are going to proactively replace it to avoid extended downtime....

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[SOLVED] Connectivity issues affecting Orlando DC

Sunday, June 30, 2019

Sunday, 30 June 2019, 20:38 - we have been made aware of our or1/or5 servers at this location having connectivity issues. We are working with the datacenter to resolve.

[SOLVED] Connectivity issues affecting Orlando DC

Monday, May 13, 2019

Monday, 13 May 2019, 01:28  -- We've been made aware of a connectivity event affecting all services in the Orlando location. We've gotten in touch with the DC and are working to remediate. Further updates will be posted to this issue as they become available. Monday, 13 May 2019, 02:20 -- Connectivity restored, we are awaiting official RFO from our upstream.

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[SOLVED] Connectivity issues affecting Orlando DC

Wednesday, May 8, 2019

Wednesday, 08 May 2019, 03:41 - We've been made aware of a connectivity event affecting all services in the Orlando location. We've gotten in touch with the DC and are working to remediate. Further updates will be posted to this issue as they become available. Wednesday, 08 May 2019, 4:51 - Connectivity is now restored as of 30 minutes ago. We are awaiting official RFO from our upstream.

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[SOLVED] Connectivity issues affecting Orlando DC

Thursday, March 7, 2019

Thursday, 07 March 2019, 22:00 -- We've been made aware of a connectivity event affecting all services in the Orlando location. We've gotten in touch with the DC and are working to remediate. Further updates will be posted to this issue as they become available. Thursday, 07 March 2019, 23:28 -- All connectivity is now restored. Pending RFO from our upstream.

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[SOLVED] Connectivity issues affecting Orlando DC

Thursday, February 28, 2019

Thursday, 28 February 2019, 17:30 - Large scale packet loss seems to be affecting our Orlando location at this moment. We've reached out to the datacenter to look into it. Thursday, 28 February 2019, 17:45 - Our datacenter has confirmed that this was due to an incoming DDoS attack on their infrastructure unrelated to us. All services should now be behaving as expected.

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[SOLVED] UK location emergency PDU maintenance

Wednesday, February 6, 2019

Due to a potential PDU issue in our UK cabinet, our DC is going to perform a PDU swap. During this time uk2 node is going to be offline for a 20-30 min period. The maintenance is going to take place at Thursday February 7th, 2019 @ 5:00PM CST. We are sorry for the inconvenience caused due to this.

[SOLVED] Connectivity issues affecting the UK DC

Friday, February 1, 2019

Friday, 01 February 2019, 20:04: We've detected connectivity issues affecting our UK nodes, we're currently investigating. Will keep you posted. Friday, 01 February 2019, 23:46: Services seem to be back online. We'll continue observing the situation and monitoring the nodes.


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