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[SOLVED] Intermittent connectivity affecting all Dallas nodes

Thursday, September 27, 2018

Thursday, 27 September 2018, 18:24 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them. Thursday, 27 September 2018, 18:33 - Our provider has confirmed that this was a misconfigured network-wide-filter applied on our upstream port(s). The rogue change has now been rolled back, services are...

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[SOLVED] EMERGENCY maintenance for uk2

Thursday, August 23, 2018

23 August 2018, 14:51 - Our datacenter has notified us of an emergency power maintenance being performed in the rack for the which necessitates powering down the server temporarily. We're saving the state of your VPS in advance of shutting them down and we will update this announcement when the action is complete. We apologize for the very short notice on this maintenance.  23...

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[SOLVED] or3 availability

Monday, February 26, 2018

Monday, 26 February 2018, 03:12 - It has been brought to our attention that or3 node is experiencing availability problems. Relevant personnel at the datacenter have been alerted and we're awaiting resolution. We do not have a specific ETA at this stage. Monday, 26 February 2018, 10:17 - the following notification has been sent to all affected users, providing a timeline of events:...

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[SOLVED] uk2 Power maintenance

Friday, February 2, 2018

We have been recently notified about an emergency maintenance to be carried out on the rack which hosts our uk2 node in the UK. Our datacenter has let us know that the PDU (Power Distribution Unit) on the rack has started to show signs of potential failure in the near future. As the PDU may fail at any time at this point, they are going to proactively replace it to avoid extended...

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[SOLVED] Orlando Outage

Wednesday, January 24, 2018

Wednesday, 24 January 2018, 22:13 CDT VMs in Orlando are currently inaccessible due to our upstream having network issues. We're working with them to get the network back accessible as soon as possible. We're very sorry for the inconvenience.  Thursday, 25 January 2018, 00:45 CDT Services are now back up. We thank you once again for your patience.

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[SOLVED] UK Packet loss

Tuesday, November 14, 2017

Tuesday, 14 November 2017, 02:30 - It has come to our attention that some of our UK nodes (UK { 2 | 3 } in particular) are currently experiencing rather high levels of packet loss. This appears to be being caused by an issue on our upstream provider's side. They have been ticketed accordingly, and we're awaiting response.   Tuesday, 14 November 2017, 04:41 - This is now fixed, root cause...

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[SOLVED] Orlando Outage

Sunday, July 2, 2017

[Sunday, 02 July 2017, 00:12]:  We are aware of the downage in Orlando. Our upstream are having connectivity issued. Expect further updates.

[SOLVED] la3 emergency maintenance

Friday, February 10, 2017

10 February 2017, 11:38 - we are shutting down the LA3 server to replace a disk within. We do not expect this operation to take more than a few minutes. This announcement will be updated when the maintenance is complete.  10 February 2017, 13:33 - server is back online and containers are booted. If you're experiencing an issue with your VM, please open a ticket. Thank you. 

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[SOLVED] or5 node downtime

Monday, January 23, 2017

We are currently working on or5 to resolve the issue. Update 05:28 AM: Unfortunately, we do not have an update at this time. The datacenter staff is currently working on the issue. Update 05:36 AM: The datacenter staff has notified us that there is an issue with the memory modules of the server and that they are working on resolving it. We will update you once we have more information....

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[SOLVED] Orlando Outage

Thursday, December 1, 2016

 01 December 2016, 01:31 -  We are investigating an outage in our services in Orlando.  01 December 2016, 01:54 - There were some intermitent network issues. All services should be accessible now. 01 December 2016, 17:56 - this appears to have reoccurred. We have engaged our datacenter to investigate further.  01 December 2016, 18:14 - This issue is rectified and servers are back...

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