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[SOLVED] or3 availability

Monday, February 26, 2018

Monday, 26 February 2018, 03:12 - It has been brought to our attention that or3 node is experiencing availability problems. Relevant personnel at the datacenter have been alerted and we're awaiting resolution. We do not have a specific ETA at this stage. Monday, 26 February 2018, 10:17 - the following notification has been sent to all affected users, providing a timeline of events:...

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[SOLVED] uk2 Power maintenance

Friday, February 2, 2018

We have been recently notified about an emergency maintenance to be carried out on the rack which hosts our uk2 node in the UK. Our datacenter has let us know that the PDU (Power Distribution Unit) on the rack has started to show signs of potential failure in the near future. As the PDU may fail at any time at this point, they are going to proactively replace it to avoid extended...

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[SOLVED] Orlando Outage

Wednesday, January 24, 2018

Wednesday, 24 January 2018, 22:13 CDT VMs in Orlando are currently inaccessible due to our upstream having network issues. We're working with them to get the network back accessible as soon as possible. We're very sorry for the inconvenience.  Thursday, 25 January 2018, 00:45 CDT Services are now back up. We thank you once again for your patience.

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[SOLVED] UK Packet loss

Tuesday, November 14, 2017

Tuesday, 14 November 2017, 02:30 - It has come to our attention that some of our UK nodes (UK { 2 | 3 } in particular) are currently experiencing rather high levels of packet loss. This appears to be being caused by an issue on our upstream provider's side. They have been ticketed accordingly, and we're awaiting response.   Tuesday, 14 November 2017, 04:41 - This is now fixed, root cause...

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[SOLVED] Orlando Outage

Sunday, July 2, 2017

[Sunday, 02 July 2017, 00:12]:  We are aware of the downage in Orlando. Our upstream are having connectivity issued. Expect further updates.

[SOLVED] la3 emergency maintenance

Friday, February 10, 2017

10 February 2017, 11:38 - we are shutting down the LA3 server to replace a disk within. We do not expect this operation to take more than a few minutes. This announcement will be updated when the maintenance is complete.  10 February 2017, 13:33 - server is back online and containers are booted. If you're experiencing an issue with your VM, please open a ticket. Thank you. 

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[SOLVED] or5 node downtime

Monday, January 23, 2017

We are currently working on or5 to resolve the issue. Update 05:28 AM: Unfortunately, we do not have an update at this time. The datacenter staff is currently working on the issue. Update 05:36 AM: The datacenter staff has notified us that there is an issue with the memory modules of the server and that they are working on resolving it. We will update you once we have more information....

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[SOLVED] Orlando Outage

Thursday, December 1, 2016

 01 December 2016, 01:31 -  We are investigating an outage in our services in Orlando.  01 December 2016, 01:54 - There were some intermitent network issues. All services should be accessible now. 01 December 2016, 17:56 - this appears to have reoccurred. We have engaged our datacenter to investigate further.  01 December 2016, 18:14 - This issue is rectified and servers are back...

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[SOLVED] LA network outage

Friday, November 25, 2016

25 November 2016, 23:10 - We're investigating an outage of our LA services.  25 November 2016, 23:20 - Servers are back online.  25 November 2016, 23:34 - The datacenter has informed us they are investigating the reason for the outage, as it is not immediately apparent at this time.  

[SOLVED] Outage of uk2 and uk3

Thursday, September 22, 2016

 22 September 2016  |  15:01 PM - We're investigating a network connectivity issue of our uk2 and uk3 servers. We'll update this announcement as we have more information.   22 September 2016  |  15:11 PM - There is an issue with the BGP announcement of the IPs of these servers. We have escalated this with the datacenter at high priority.  22 September 2016  |  16:05 PM -...

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