Monday, February 26, 2018
We are writing to you regarding your active service on our Winity OR3 node.
At 2:55 AM CST this morning, we received an alert that this server had gone down. We engaged our remote access and determined that the server was powered off, but not able to power it back on remotely.
We then engaged the datacenter to investigate, and they determined that the redundant power supplies in this server had failed and were preventing the server from powering on. The power supplies were replaced, and the server was able to power on.
However on boot, it was discovered that due to the power supply failure, our RAID volumes were marked as offline due to two of the SSDs in one span of the RAID array being marked as failed.
The datacenter technicians are working to bring the volumes online as soon as possible.
For further updates, please reference the following announcement in our client area: https://winity.io/announcements.php?id=26
We know that you rely on our services and we apologize for any inconveience caused by this outage. If you have any questions or comments, please open a ticket for inquiry and a member of our team will respond directly.